Terms and Conditions of Service

1. Object of the Contract

These Terms and Conditions ("Terms") govern the purchase and use of the automated trading software named "Citadel Master Pro" (hereinafter "Software" or "Bot"), designed to operate on the cTrader platform.

By proceeding with the purchase, the Client declares to have read, understood, and accepted these Terms in their entirety.

2. Product Description

The Software is an automated trading bot that implements Grid Trading strategies with advanced features including:

• Dynamic lot scaling system
• Intelligent trailing profit
• Multi-indicator analysis (Moving Average, Bollinger Bands, RSI)
• Automatic risk management
• 24/7 automatic execution

The Software is provided in a pre-compiled format, customized with the Client's specific cTrader ID.

3. System Requirements and Usage

3.1 Minimum Requirements

• Active cTrader account (live or demo) with an authorized broker
• Minimum recommended capital: €1,000 (optimal: €2,000 or higher)
• Operating System: Windows or macOS
• Stable internet connection

3.2 Delivery Method

The Software will be delivered via email to the address provided by the Client within 24 working hours of payment completion. The delivery includes:

• Customized bot file with integrated cTrader Username
• Settings file optimized based on the declared capital
• Installation and configuration guide
• Technical documentation

4. User License

4.1 License Grant

Citadel Tech Solutions grants the Client a personal, non-exclusive, non-transferable, and perpetual license to use the Software.

4.2 License Limitations

The Client is authorized to use the Software exclusively:

• On the cTrader account identified by the Username provided at the time of purchase
• For personal or own commercial use
• On a single account at a time

4.3 Restrictions

It is expressly prohibited to:

• Transfer, sell, assign, or sublicense the Software to third parties
• Decompile, disassemble, or reverse engineer the Software
• Modify, adapt, or create derivative works from the Software
• Remove or alter copyright notices or other proprietary indications
• Use the Software on accounts other than the authorized one
• Copy or duplicate the Software in any form

4.4 Intellectual Property

All intellectual property rights, including but not limited to copyrights, patents, trademarks, and trade secrets related to the Software, remain the exclusive property of Citadel Tech Solutions. The purchase of the Software confers only the right of use according to the terms established herein, not the transfer of any ownership rights.

5. Price and Payment

5.1 Price

The price of the Software is clearly indicated on the purchase page and includes:

• Lifetime license of the Software
• Customization with cTrader ID
• Optimized configuration file
• Free technical support for 1 month
• All future Software updates for life

The price is expressed in Euros (€) and includes VAT where applicable.

5.2 Payment Methods

Payment is made via PayPal. The Software is delivered only after receipt of confirmation of successful payment.

6. Updates and Support

6.1 Updates

The Client is entitled to receive all updates, improvements, and fixes to the Software free of charge and for life. Updates will be communicated via email and made available for download.

6.2 Included Technical Support

The purchase includes 1 month of free technical support from the delivery date, which comprises:

• Assistance with installation and configuration
• Resolution of technical issues
• Optimization of settings
• Answers to questions about Software usage

Support is provided via email with a response time within 48 working hours.

6.3 Extended Support

After the 1-month free support period expires, the Client may purchase extended support packages under conditions that will be communicated via email or published on the website.

7. Demo Trial Period

Citadel Tech Solutions offers the possibility to request a free demo version of the Software for 30 days. The Client is encouraged to thoroughly test the demo version before proceeding with the purchase of the full license.

The availability of the demo version constitutes an opportunity to fully evaluate the features and performance of the Software in one's own trading environment.

8. Right of Withdrawal and Refunds

8.1 Exclusion of the Right of Withdrawal

Pursuant to Art. 59, paragraph 1, letter o) of the Consumer Code (Legislative Decree 206/2005), the Client expressly acknowledges and accepts that the right of withdrawal is excluded as the Software constitutes:

• Digital content supplied on a non-tangible medium
• A personalized product (linked to the Client's specific cTrader ID)

Since a free 30-day demo version is available, the Client has had the opportunity to test the Software before purchasing.

8.2 Refund for Malfunction

The Client is entitled to a refund exclusively in the following cases of technical malfunction:

• The Software does not install correctly on the cTrader platform due to causes attributable to the Software itself
• The Software presents serious bugs that prevent its basic operation
• The Software does not correspond to the technical specifications stated in the documentation

8.3 Refund Procedure

To request a refund for malfunction, the Client must:

1. Send a detailed request via email to support@citadel-master-pro.com within 30 days of delivery
2. Provide screenshots, system logs, or other documentation demonstrating the malfunction
3. Cooperate with technical support to attempt to resolve the issue

If the malfunction is confirmed and cannot be resolved within 15 working days, a full refund will be issued within 14 days of confirmation.

8.4 Refund Exclusions

The following are not refundable:

• Trading losses or performance below expectations
• Incompatibility with unsupported brokers or configurations not compliant with minimum requirements
• Problems caused by Client configuration errors
• Internet connectivity or broker issues
• Subjective dissatisfaction regarding trading results

10. Client Obligations

The Client agrees to:

• Provide accurate and truthful information at the time of purchase
• Use the Software in accordance with these Terms and all applicable laws
• Keep access credentials and Software configurations confidential
• Not use the Software for illegal or unauthorized purposes
• Use the Software only with regulated and authorized brokers
• Verify the compliance of their trading with local regulations

11. Contract Termination

11.1 Termination by Citadel Tech Solutions

Citadel Tech Solutions reserves the right to terminate the contract and deactivate the license in case of:

• Violation of these Terms by the Client
• Fraudulent or unauthorized use of the Software
• Attempted reverse engineering or violation of intellectual property

In such cases, the Client shall not be entitled to any refund.

11.2 Voluntary Cessation

The Client may cease using the Software at any time, but without the right to a refund for the unused period, as it is a lifetime license.

12. Personal Data Protection

Personal data provided by the Client is processed in accordance with EU Regulation 2016/679 (GDPR) and the Privacy Policy of Citadel Tech Solutions.

The collected data (name, surname, email, cTrader ID) is used exclusively to:

• Provide the purchased service
• Customize the Software
• Provide technical support
• Send updates and communications related to the Software

Data will not be disclosed to third parties without consent, except where required by law.

13. Changes to Terms

Citadel Tech Solutions reserves the right to modify these Terms at any time. Changes will be published on the website and communicated via email to existing Clients.

Modifications will apply to purchases made after the publication date. Existing Clients will continue to be governed by the Terms in force at the time of purchase, unless changes are imposed by mandatory laws.

14. Communications

All communications between the Client and Citadel Tech Solutions must take place via email:

• Technical Support: support@citadel-master-pro.com
• Administrative Issues: support@citadel-master-pro.com

Communications sent via email are considered received within 24 hours of sending.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms are governed by and interpreted in accordance with Italian law.

15.2 Competent Court

For any dispute relating to these Terms or the use of the Software, the Court of Pavia shall have exclusive jurisdiction, without prejudice to the mandatory jurisdiction of the consumer's court for Clients acting as consumers pursuant to the Consumer Code.

15.3 Alternative Dispute Resolution

In accordance with European legislation on alternative dispute resolution (EU Regulation No. 524/2013), consumers have the right to use the ODR (Online Dispute Resolution) platform for the out-of-court resolution of disputes, available at: https://ec.europa.eu/consumers/odr

16. Final Provisions

16.1 Entire Agreement

These Terms constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements, communications, and understandings, whether oral or written.

16.2 Severability

Should one or more provisions of these Terms be held invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect.

16.3 Waiver

The failure or delay in enforcing any right or provision of these Terms does not constitute a waiver of such right or provision.

16.4 Language

These Terms are drafted in the Italian language. In the event of translation into other languages, the Italian version shall prevail.