Last updated: October 2025
Company Name: Citadel Tech Solutions
Email: support@citadel-master-pro.com
This Privacy Policy ("Policy") describes how Citadel Tech Solutions ("we", "our") collects, uses, stores and protects users' personal data ("you", "your", "User") who visit our website and purchase the software Citadel Master Pro.
This Policy is drafted in compliance with:
We invite you to carefully read this Policy to understand how we process your personal data.
We collect the following personal data that you voluntarily provide to us:
| Data Type | When Collected | Purpose |
|---|---|---|
| First and Last Name | During purchase or demo request | Identification, service delivery, support |
| Email Address | During purchase or demo request | Software delivery, communications, support |
| ID cTrader | During purchase or demo request | Software customization and activation |
| Account Capital | During purchase or demo request | Software configuration optimization |
| Operating System | During purchase or demo request | Provision of compatible software version |
| Payment Data | During purchase (via PayPal) | Payment processing (managed by PayPal) |
When you visit our website, we may automatically collect:
This data is collected through server logs and cookies (see Cookie section).
We do not collect nor have access to:
Your personal data is processed for the following purposes and legal bases:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provision of purchased service Software customization with your cTrader ID, email delivery, license activation |
Contract performance (Art. 6.1.b GDPR) |
| Payment processing Transaction management, invoicing, accounting |
Contract performance (Art. 6.1.b GDPR) and legal obligations (Art. 6.1.c GDPR) |
| Technical support After-sales assistance, problem solving, configuration optimization |
Contract performance (Art. 6.1.b GDPR) |
| Service-related communications Sending software updates, important notifications, terms changes |
Contract performance (Art. 6.1.b GDPR) and legitimate interest (Art. 6.1.f GDPR) |
| Legal compliance Retention of tax and accounting data, response to authority requests |
Legal obligations (Art. 6.1.c GDPR) |
| Direct marketing Sending newsletters, promotions, product news (only with consent) |
Consent (Art. 6.1.a GDPR) |
| Service improvement Anonymous statistical analysis, website optimization |
Legitimate interest (Art. 6.1.f GDPR) |
Personal data is processed with IT and telematic tools, adopting appropriate security measures to ensure:
We implement the following technical and organizational measures:
We retain your personal data for the following periods:
After these terms, data will be deleted or anonymized irreversibly.
Your personal data may be shared with the following categories of subjects:
| Destinatario | Purpose | Ruolo GDPR |
|---|---|---|
| PayPal (paypal.com) |
Online payment processing | Independent data controller |
| Netlify (netlify.com) |
Website hosting and form management | Data processor |
| Email service providers | Sending transactional emails and communications | Data processor |
| Accountant/Tax Consultant | Tax and accounting compliance | Data processor |
| Competent authorities | Legal compliance, judicial requests | N/A (legal obligation) |
Some of the services we use (e.g. cloud services) may transfer data to countries outside the EU. In such cases, we ensure that the transfer occurs:
⚠️ IMPORTANT: We do not sell, rent or transfer your personal data to third parties for marketing or commercial purposes. Your data is used exclusively for the purposes indicated in this Policy.
Cookies are small text files that websites save on your device to remember information about your visit.
a) Technical Cookies (Necessari)
These cookies are essential for site operation. They do not require consent.
b) Third-Party Cookies
You can manage or disable cookies through your browser settings:
Note: Disabling technical cookies may compromise site functionality and prevent software purchase.
As a data subject, you have the following rights regarding your personal data:
You have the right to obtain confirmation whether or not processing is underway of personal data concerning you and, if so, to obtain access to the data and the following information:
You can obtain correction of inaccurate personal data or integration of incomplete data.
You can obtain deletion of your personal data in the following cases:
Limitations: We cannot delete data that we are required to retain by law (e.g. tax data).
You can obtain limitation of processing when:
You have the right to receive your data in a structured format, commonly used and machine-readable, and to transmit them to another data controller.
You can object at any time to the processing of your personal data based on the legitimate interest of the controller, including direct marketing.
When processing is based on consent, you can revoke it at any time. Revocation does not affect the lawfulness of processing carried out before revocation.
You have the right to lodge a complaint to the Data Protection Authority if you believe the processing of your data violates GDPR:
To exercise any of your rights, you can contact us at:
Ti risponderemo entro 30 giorni from receipt of request (extendable by an additional 60 days in complex cases, with due notice).
Important: To ensure security, we may ask you to verify your identity before processing the request.
If you have given consent, we may send you marketing communications via email regarding:
You can unsubscribe from marketing communications at any time:
Note: You will continue to receive essential service communications (e.g. order confirmations, critical software updates) even after unsubscribing from newsletter.
Our service is not intended for minors under 18 years of age. We do not knowingly collect dati personali di minori.
If you are a parent or guardian and believe your child has provided us with personal data, contact us immediately at support@citadel-master-pro.com and we will proceed with immediate data deletion.
We reserve the right to modify this Privacy Policy at any time for:
Substantial changes will be communicated via:
We invite you to periodically consult this page to stay informed about how we protect your data.
Our site may contain links to third-party websites (e.g. MyFXBook, PayPal). This Privacy Policy applies exclusively to our site.
We are not responsible for the privacy practices of third-party sites. We invite you to read the privacy policies of every site you visit.
For any question, doubt or request related to this Privacy Policy o to the processing of your personal data, you can contact us:
Data Controller:
Citadel Tech Solutions
Email: support@citadel-master-pro.com
Email Subject: "Privacy Policy - [your request]"
Response Time: Within 30 days from receipt of request
✅ Access: Know what data we have about you
✅ Rectification: Correct inaccurate data
✅ Deletion: Request removal of your data
✅ Limitation: Limit how we use your data
✅ Portability: Receive your data in transferable format
✅ Opposition: Object to certain types of processing
✅ Withdraw consent: Withdraw previously given consent
✅ Complaint: File a complaint with the Authority Privacy
It is your responsibility:
Despite the security measures implemented, no system is completely secure. We cannot guarantee absolute security of data transmitted over the Internet.
This Privacy Policy complies with GDPR and guarantees:
By using our website and services, you accept the terms of this Privacy Policy.
If you do not accept these terms, please do not use our website and services.
For any questions or to exercise your rights, do not hesitate to contact us at support@citadel-master-pro.com
Your Privacy is Important to Us
Citadel Tech Solutions
Email: support@citadel-master-pro.com
Document updated October 2025 in compliance with EU Regulation 2016/679 (GDPR)